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FAQ: FREQUENTLY ASKED QUESTIONS

How do I place an order?
Browse our online selection to get great ideas, but we prefer you call us to set up a meeting to discuss all options. Our marketing team will be happy to help you customize products that will help bring your company more business and recognition. You can place an order by phone, e-mail, or in person.

Can I guarantee that my in-hand date will be made?
After you consult with a member of our team, please ensure your rep knows if your event is a “dated event”. If that date cannot be met, we will let you know before the order is processed. Once the in-hand date is confirmed, we can guarantee your item will arrive on time. It’s always best to order a few weeks before an event, to elevate stress for everyone.

Can I order fewer than the minimum quantity?
Depending on the product, you can order below the minimum quantity. Usually, the lowest below minimum is 50, and there is a charge, depending on the product, for going below that minimum quantity.

Is there a Setup charge on re-orders?
Yes, there is a Setup charge on re-orders. It is usually half the cost of the original set up charge.

What forms of payment do you accept?
We accept all forms of payment; Visa, MasterCard, American Express, Cheque, Money Order & Cash.

Will I be charged sales tax?
Yes, there will be sales tax added on to all orders. The sales tax will be calculated in the original quote so it won’t be a surprise on the invoice.

What is the proof approval policy?
After the proof is approved, the order goes into production.

What type of artwork files do you accept?
Vector art is required; PDF, EPS, or AI files are accepted. 

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